Reports to: Ticketing Services Manager
Full Job Description
The Ticketing Services Coordinator supports the overall day-to-day operations of the ticketing department from the daily sales to assisting with scheduled events. This position supports the Ticketing Services Manager to ensure a hospitable, smooth, and efficient operation to maintain the highest possible levels of customer service. The Ticketing Services Coordinator will assist with monitoring the Tessitura ticketing system, tracking daily sales and deposits, and ticket account management and fulfillment. This position will supervise and direct Ticketing Services Associates in the absence of the Ticketing Services Manager and other full-time ticketing staff. The ideal candidate will always maintain and promote excellence in customer service. This role provides ticket and general information to guests, makes exchanges, fulfills orders, troubleshoots issues, and assists with daily sales and service. The Ticketing Services Coordinator participates in addressing patron inquiries by web or phone, documenting processes, database maintenance, reporting and analysis, cultivating and fulfilling group sales orders and other duties as assigned. This position leads by example and identifies opportunities for process improvement.
To apply, please submit your resume and cover letter to hr@kauffmancenter.org in .docx or .pdf formats. No phone calls, please. If you require a non-PDF version of a job description, please email accessibility@kauffmancenter.org.
