Reports to: Ticketing Services Manager
Type: Part-Time
Full Job Description
The Kauffman Center for the Performing Arts is seeking a part-time Ticketing Services Lead. As an important member of the Kauffman Center team, this guest focused position provides ticket and general information to guests, makes exchanges, troubleshoots order issues, and assists with ticket sales and service at our ticket office as well as over the phone. Hours for this position may vary depending upon performance schedules. During select performances, the Ticketing Services Lead serves as the team lead in the Ticket Office.
This role is highly visible and interacts with sponsors, vendors, clients, Resident Arts Organizations (Kansas City Ballet, Kansas City Symphony, and Lyric Opera of Kansas City), other presenting organizations and the Kauffman Center for the Performing Arts. This position will supervise and direct Ticketing Services Associates in the absence of the full-time ticketing team. The Ticketing Services Lead is expected to provide the highest level of customer service to all guests, vendors, and clients.